FAQ

How do I cancel my order?

In the event you wish to cancel your order, please contact us within 24 hours upon confirmation of order at info@kerassi.com. Please be advised that any cancellations after 24 hours upon confirmation of order will no longer be allowed to cancel as orders are specifically made by order.

Where I can get my tracking number?

You can retrieve your tracking number from your email address after 3 to 5 days of confirmation order. If you have not received your tracking number within 5 business days, kindly send us an email at info@kerassi.com.

or

You will automatically receive your tracking number after 3 to 5 days from the date of Order Confirmation was sent to you.  If you have not received your tracking number within 5 business days, kindly send us an email at info@kerassi.com.

How do I track my order?

You can just click on Track Your Order link on top of our page, enter your tracking number then press Track to check your order status.

When will I get my tracking number?

Once order has been processed, tracking Number usually takes 3-7 business days to be generated. Please take note to allow 3 to 5 business days for your tracking information to be updated. If you have not received your tracking number within 5 business days and/or If the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at patil@kerassi.com.

How can I know exactly when my order will arrive?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.

I ordered multiple items, why did I only receive one?

We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the rest of your ordered products. Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way! 

I need my order fast do you guys provide expedited shipping?

Unfortunately, we are unable to speed up the delivery. Please refer to the delivery time within United States as mentioned. 

How do you ensure the quality of your products?

We have a dedicated sourcing team that works directly with manufacturers abroad and the US. We test everything before we send it to you. 

Will you be adding more products?

We are focused on sourcing the best products our customers; as a result, we are constantly researching and adding new quality products to our store.

 

What is the return Policy?

You can find all information about the return policy here.

What form of payments do you accept?

We currently accept PayPal and all major credit/debit cards!

How to place an order?

First of all, visit our store at: www.kerassi.com

Choose products that you love. Then click “Add to cart“ and “Checkout”.

Then fill in your information and pay.

That’s it! Very Easy.

Still Need Help?

Cannot find the answer you need? Contact Us at info@kerassi.com